Maintenance Reporting
How to report maintenance.
At Shead Property, we offer several easy options for reporting and tracking maintenance requests.
All maintenance items must be reported and recorded in writing. The easiest way to report a new issue or track an existing issue is by using our online concierge using the log request button(s) below.
Or you can
Email your maintenance requests to
maintenance@bricksandagent.com
SMS your maintenance requests to
0480 019 119
MMS is not available with this service
Our system will automatically match the email or phone number you're sending from to the details registered for the property.
If you update your email address or phone number, just let your property manager know.
Urgent Repairs
Urgent Repairs include the following items:
- burst pipe
- blocked or broken toilet system (if the home only has 1 toilet)
- serious roof leak
- gas leak
- dangerous electrical fault
- break down of an essential service eg. heater, hot water system or air conditioning is not working
- gas, electricity or water supply is not working
- a safety-related device, such as a smoke alarm is faulting
If the urgent repair cannot wait until the next business day, please find the contact details of our trusted after hours trades below. A list of common maintenance troubleshooting tips can be found below. Please be aware that our afterhours trades are approved to attend to emergency maintenance items only. Should you request any repairs that do not fall under the urgent maintenance category, you will be liable for the cost of the invoice.
Plumbing & Heating
For urgent issues relating to gas appliances including HWS, Ducted Heating etc or if you are experiencing a possible gas/water leak, please contact
Electrical
If you are experiencing a dangerous electrical issue, failure of essential electrical appliance or no power to the property, please contact
Smoke Alarms
If you have a chirping or non operational Smoke Alarm, please contact your relevant provider.
Windows
Should you have a broken window / glass door at your property and the property is unable to be secured, please contact our preffered glazier. If you have accidentally caused the breakage, you will be liable for the cost of the broken window. (*This may be claimable on your contents insurance.)
Air Conditioning
For a non-operational Cooling Appliance including Evaportive Cooling and Split Systems etc, please contact
Locks
If you are unable to secure/unlock your home due to a faulty lock, our preferred locks smiths details are below. Should you lock yourself out, please organise a locksmith at your own expense.
Water Meter Leaks
Should you notice a leak on the water meter at the front of the property, please contact
Gas Meter Leaks
If you smell gas on your property or on the street up to and including the meter, please call your supplier or Gas Leaks and Emergency Services on
Flooding / Storm Damages
Should you experience flooding or serious flood/storm damage, please contact the SES 132 500. If life threatening, please call (000).
Troubleshooting
Heater not working?
Often just needs to be reset. Can be done by switching off mains power or outside unit and switching back on. Often the heater requires the pilot light to be re-lit. Check gas is turned on at the meter.
Toilet running?
Turn off taps at the wall.
Burst pipes; badly leaving tap or running tap
Switch water off at the mains which is usually located outside at the front of the property. If you notice a leak on the water metre at the front of your property, please contact
Issues with remote garage door
Change Battery in Remote Control. Check the tracks are clean and that there are no obstructions. Check that it hasn't been switched to manual, via the red cord.
Power outage?
Check your safety switch is in the on position and that there are no known outages in the area. Try unplugging everything to make sure a faulty appliance has not tripped your safety switch.
No hot water
Make sure your pilot light is lit. Check that the gas metre is on the on position. Check other gas appliances to confirm if there is a gas supply issue to the property. Eg. Gas stove and heater. If there is no gas to property, call your supplier.
Smell of gas around meter
If you smell gas on your property or on the street up to and including the meter, please call your supplier or Gas Leaks and Emergency Services on 1800 427 532 to report the gas leak.
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